Question 1

What is Craft Club?

Accepted Answer

Craft Club is a vibrant community where you can enjoy premium, handcrafted products made with locally grown, fresh ingredients. Our unique offerings connect you with quality and creativity in every item. We also provide a welcoming space for events, co-working, and social gatherings. Choose from three memberships—Craft Box, Social, and Complete—each offering tailored benefits to fit your lifestyle and wellness needs.

Question 2

How do I join Craft Club?

Accepted Answer

Joining Craft Club is simple! Click 'Join Craft Club', choose your subscription plan, and start enjoying the benefits of a monthly delivery of handcrafted products. Whether you're looking for a one-time purchase or want to commit to a long-term subscription, we have options to suit your preferences.

Question 3

What kinds of products can I expect in my Craft Box?

Accepted Answer

Each month, your Craft Box will feature a thoughtfully curated mix of handcrafted items that fit within the month's theme. You can expect premium small-batch goods, artisan treats, secret extras, and products for mind, body, and soul.

Question 4

How are products selected for the Craft Box?

Accepted Answer

Each product in your Craft Box is carefully selected by our team of curators who specialize in finding the best handcrafted goods. We focus on quality, craftsmanship, and the story behind each item, ensuring that your box is filled with products that are both beautiful and functional.

Question 5

Can I customize my Craft Box?

Accepted Answer

While we offer customization options, the specific items in each Craft Box are generally curated to fit the monthly theme. However, we do our best to accommodate preferences and dietary restrictions when you customize your box through our website.

Question 6

What are the benefits of being a Craft Club member?

Accepted Answer

As a member of Craft Club, you gain access to: High-Quality, Handcrafted Products - Enjoy a selection of unique, artisanal goods every month; Customization - Tailor your box to your preferences or let us curate it for you; Referral Rewards - Earn rewards by referring friends to join Craft Club; Member Discounts - Enjoy discounts on venue rentals, events, and additional purchases; Exclusive Events - Access to workshops, gatherings, and live unboxing events.

Question 7

Are the products eco-friendly?

Accepted Answer

We prioritize sourcing all-natural, eco-friendly products whenever possible. Many of the items in your Craft Box are made with sustainable materials and practices, reflecting our commitment to quality and environmental responsibility.

Question 8

Can I pick up my Craft Box locally?

Accepted Answer

Yes! If you're in the Detroit area, you have the option to pick up your Craft Box locally. This is a great way to save on shipping and connect directly with our community of artisans.

Question 9

What should I do if my box arrives damaged or items are missing?

Accepted Answer

We take great care in packaging your Craft Box, but if you receive a damaged box or find that items are missing, please contact us immediately at support@joincraftclub.com. We'll make it right by replacing the damaged or missing items as quickly as possible.

Question 10

What is your return and exchange policy?

Accepted Answer

Due to the unique nature of our handcrafted products and for health and safety reasons, all sales are final. We do not accept returns or exchanges. If you have an issue with your Craft Box, please reach out to us, and we'll do our best to address your concerns.

Question 11

How can I contact customer support?

Accepted Answer

You can reach our customer support team via email at support@joincraftclub.com or hello@joincraftclub.com, by phone at (313) 444-2021 or (313) 858-3371, or by filling out the contact form on our website. We're here to help with any questions, concerns, or feedback you may have.

Question 12

Where is Craft Club located?

Accepted Answer

We are located at 18932 Woodward Avenue, near 7 Mile on Woodward, right by Dutch Girl Donuts in Detroit, Michigan. We are open every day from 11 AM to 7 PM. On national holidays, we are open from 11 AM to 4 PM.

Question 13

Will I know what's in my Craft Box before it arrives?

Accepted Answer

We keep the contents of each Craft Box a surprise to enhance your unboxing experience. However, members are invited to our monthly live unboxing events, where we reveal the products and provide detailed insights into each item.

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